Last modified and effective as of 06/17/2021
At We Level Up, we are committed to protecting your privacy. We pledge to obtain your consent prior to collecting your personal information and to safeguard any personal information you provide to us.
Attn: PRIVACY MATTERS
WE LEVEL UP c/o LevelUpLakeWorth.com
1701 Green Rd Suite C
Pompano Beach, FL 33064
What information we may collect and why:
Information you provide – When you contact us, we ask for your personal information (including health related information) to take steps providing you with services or products you are interested in. Some information you explicitly provide to us, other information me automatically collect.
We may combine the information you submit to third parties to provide you with a better experience and to improve the quality of our services.
We always give you the opportunity to opt out of sharing or using information to the extent possible without restricting the quality of your services.
Log information – When you access our web pages via a browser, application or other client services, servers automatically record certain information. These server logs may include information such as your web request, your interaction with a service, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser or your account.
User communications – When you send emails or communicate with We Level Up, we may retain those communications to process your inquiries, respond to your requests, improve our services and offer you the right services tailored to you. When you send and receive SMS messages to or from one of our services that provides SMS functionality, we may collect and maintain information associated with those messages, such as the phone number, the wireless carrier associated with the phone number, the content of the message, and the date and time of the transaction.
We Level Up uses the Google and Yahoo retargeting advertising cookies on AdSense partner sites and certain other services to help advertisers and publishers serve and manage ads across the web. You can view and manage your ads preferences associated with this cookie.
In accordance with HIPAA, HITECH, Privacy Shield and other applicable laws, We Level Up only shares information only with other companies or individuals outside of Level Up Lake Worth in the following limited circumstances:
- We have your consent. We require opt-out consent to refrain from sharing of any sensitive personal information.
We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) provide you with the services, (c) enforce applicable terms of service, including investigation of potential violations thereof, (d) detect, prevent, or otherwise address fraud, security or technical issues, or (e) protect against harm to the rights, property or safety of Level Up Lake Worth, its users or the public as required or permitted by law.
Location Data – We Level Up offers location-enabled services (such as GPS signals sent by a mobile device) or information that can be used to approximate a location (such as a cell ID or IP address). We analyze IP addresses in aggregate for system administration purposes and to gather broad demographic information. We may share this information with the financial institution that issued the credit car with which an order was placed or with law enforcement authorities if we determine, or are notified that the use of the credit card was fraudulent.
Protected health information and other sensitive Information you have provided us or we may have access to:
Health. Your protected health information or sensitive health information or may be used by staff members or disclosed to other health care professionals, who need to know, for the purpose of evaluating your health, diagnosing medical conditions, and providing treatment. We Level Up abides by HIPAA and HITECH Act protecting your information while providing you with the services you are seeking.
For example, results of laboratory tests and procedures will be available in your medical record to all health professionals who may provide treatment or who may be consulted by staff members.
In accordance with HIPAA and HITECH Act, your health information may also be used to support the day-to-day operations and management of We Level Up, including improvement of our services and development of new services.
Required reporting. If required, to remain compliant with HIPAA and HITECH Act, your protected health information may also be disclosed:
- To law enforcement agencies, without your permission, to support government audits and inspections, to facilitate law-enforcement investigations, and to comply with government mandated reporting.
- For court order compliance(s)
- To public health agencies as required by law. For example, we are required to report certain communicable diseases to the state’s public health department. Also, we are required to disclose PHI to the Secretary of the U.S. Department of Health and Human Services when the Secretary is investigating or determining our compliance with the HIPAA Privacy Rules.
Payment. Your protected health information may be used to seek payment from your insurance company(s) (health, dental, auto, or other) and from any other source that you identified that you may use to pay for services such as credit card, cashier check, personal check and or banking company(s). This is part of the way we are able to provide you with services and is completely within the HIPAA and HITECH Act requirements.
For example, your health plan may request and receive information on dates of service, the services provided, and the medical condition being treated.
Other uses and disclosures of your information require your authorization. Under the requirements of HIPAA, the disclosure of your protected health information or its use for any purpose other than those listed above requires your specific written authorization. If you change your mind after authorizing a use or disclosure of your information you may submit a written revocation of the authorization. If the information that we have contains an error or is inaccurate, you have the right to correct it. If you or your representative authorize us to use or disclose your health information, you may revoke that authorization in writing at any time to stop future uses or disclosures. Your revocation will not affect any use or disclosures permitted by your authorization while it was in effect.
Where do we process your information?
We Level Up processes personal information including protected health information on our servers in the United States of America.
We take necessary security measures to protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including data encryption, administrative and physical security measures to guard against unauthorized access to systems where we store personal data.
We restrict access to personal including protected health information to We Level Up employees, contractors and agents who need to know that information to provide you the services you are seeking out on our behalf. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.
Accessing, controlling and keeping personal information including protected health information:
When you use We Level Up services, we make good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes.
We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests.
In any case where we provide information access and correction, we perform this service free of charge. Because of the way we maintain certain services, after you delete your information, residual copies may take a period of time before they are deleted from our active servers and may remain in our backup systems. Please review the service Help Centers for more information.
You have certain rights under the federal and state privacy standards such as HIPAA, HITECH Act, CCPA and other data privacy laws such as state level Consumer Protection Acts and Privacy Acts. These include:
- The right to request restrictions on the use and disclosure of your information
- The right to receive confidential communications concerning your medical condition and treatment
- The right to inspect and copy your information
- The right to amend or submit corrections to your information
- The right to receive an accounting of how and to whom your protected health information has been disclosed
- The right to be forgotten
IF YOU BELIEVE THAT YOUR PRIVACY RIGHTS HAVE BEEN VIOLATED, YOU SHOULD REACH OUT TO US IMMEDIATELY TO THE CONTACT INFORMATION PROVIDED ABOVE.
SOCIAL MEDIA ENGAGEMENT DISCLAIMER
3rd Party Sharing of Data We may share usage and/or visitor conversion information with third parties to perform advertising services and/or ad measurement services on our behalf, and we obtain customer consent for such sharing and use where legally required. This Website May Also Use “Call Tracking” Numbers This website may also track phone calls made to the phone number(s) listed on its web pages or phone numbers listed in ads on Google, Bing, Yahoo, Facebook or other platforms displaying phone numbers on ads. When a caller makes a call to a call tracking number, standard callerID information is passed onto the 3rd party call tracking service and made available to us. In addition, information such as the keyword used and other information related to the ad that was clicked may also be provided to us. Callers wishing to minimize the information passed on to the service may block callerID information prior to making the call or may instead of calling, contact us using the email request form on our web site or live chat if available. Customer Reviews, Testimonials and Comments Our website may contain reviews, comments, testimonials and feedback from our clients. Any partial or full reviews appearing on our site are typically taken from actual clients who posted the reviews publicly online or provided feedback privately to us. These may include written and verbal communications. Most comments are displayed verbatim although we may correct a typographical or grammatical error for better readability but we do not change the material aspect of their feedback. Every situation and patient is different, results may not be typical nor guaranteed. Reviews that show dates or time frames are accurate as of the time of addition to our website but time will have passed between then and your viewing of said review(s). For websites that allow posted reviews to be edited, there is a slight chance a review has been edited by the author after adding said review to our website. If we become aware that a review has materially changed after our posting of it on our website, we will update it however we do not constantly monitor online reviews for edits.